Shipping & Service Delivery Policy
Effective Date: June 18, 2025
Website: www.websezma.com
Company Name: WEBSEZMA (SMC-PRIVATE) LIMITED
Registered Office:
4TH FLOOR ALHAJ TOWER UNIVERSITY ROAD
PESHAWAR
1. Overview
At Websezma, we specialize in delivering digital services and online solutions such as website development, digital marketing, traffic generation, and advertising packages. As a result, no physical products are shipped. This policy explains how and when our digital services are delivered to our clients.
2. Service Delivery Method
All services are delivered digitally through one or more of the following methods:
- Email (for reports, files, updates)
- Client dashboard (if applicable)
- Communication platforms such as WhatsApp, Zoom, or Google Meet
- Access to managed ad accounts or dashboards
- Website publishing or direct integration
3. Service Activation Time
Once your payment is confirmed, service activation will typically follow this timeline:
| Service Type | Estimated Activation Time |
|---|---|
| Advertising/Traffic Packages | Within 1–3 business days |
| Website Development | Within 2–5 business days |
| SEO/Digital Marketing Plans | Within 2–4 business days |
| Custom Projects | As per project agreement |
Note: You will receive an onboarding email or message with next steps within 24 hours of your purchase confirmation (excluding weekends/holidays).
4. Delivery Completion
Each service is considered delivered when:
- The work or campaign has been launched and you’ve been notified via email or preferred communication channel.
- The final files, reports, or website/project access have been provided.
- Your access to any digital dashboard or advertising results has been shared.
5. Delays & Exceptions
While we strive for timely service delivery, delays may occur due to:
- Missing or incomplete information from the client
- Technical or server-related issues
- High-demand seasons or national holidays
In such cases, we will notify you promptly with updated timelines and possible solutions.
6. Client Responsibilities
To ensure smooth and timely service delivery, clients are responsible for:
- Providing complete and accurate information during onboarding
- Responding to communication in a timely manner
- Reviewing and approving deliverables within the agreed timeframe
7. No Physical Shipping
Websezma does not ship physical goods. All services and deliverables are digital and do not require courier, postal, or logistics services.
8. Contact & Support
If you have questions about your service delivery, please contact our support team:
📧 help@websezma.com
We aim to respond within 24–48 hours during business days.
